Product Designer
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Profile
Product Designer with 9 years of cross-functional experience spanning product management, marketing, and user enablement. Skilled in user experience design, wireframing, prototyping, and service design — with a track record of shipping work that bridges the gap between user needs, business objectives, and technical constraints. Currently completing a CareerFoundry Product Design certification. Equally comfortable in FigJam defining a user flow and in a stakeholder meeting translating feedback into actionable requirements.
Skills
- UX Design: Wireframing, Prototyping, User Flows, Information Architecture, Usability Testing, Service Design
- Research & Strategy: User Research, Competitive Analysis, Requirements Definition, Feature Prioritization
- Collaboration & Process: Cross-Functional Collaboration, Backlog Management, Stakeholder Management
- Documentation: Product Documentation, Knowledge Base Architecture, User Guides
Tools
- Design: Figma, FigJam, Canva, Webflow, Framer
- Project: ClickUp, Jira, Notion, Airtable
- Data: HubSpot, Zapier, Parabola, Google Analytics
Experience
Product Designer (Certification Program)
CareerFoundry (Feb 2025 - Feb 2026)
Executed end-to-end UX design process across multiple projects, spanning user research, competitive analysis, ideation, wireframing, prototyping, and usability testing in Figma and FigJam
Blüm Health Portal (6 months | FigJam, Figma, UXtweak)
- Led end-to-end design of a mobile-first health insurance member portal from discovery through hi-fi prototype
- Conducted 20-person survey and 3 moderated user interviews; synthesised findings via affinity mapping into 2 personas and 2 journey maps
- Facilitated a 15-participant hybrid card sort to define information architecture and site map
- Built a full design system (style guide + component library) and delivered an interactive hi-fi prototype
- Ran 6-participant moderated remote usability testing across 4 tasks; identified 50% failure rate on the health records workflow and iterated to resolution
- Performed WCAG 2.1 accessibility audit; corrected login contrast ratio from 2.65:1 to 7.88:1 (AA compliant)
TreasuryDirect Redesign (in progress | Figma)
- Redesigning the US government savings bond platform to resolve critical information architecture and usability issues
- Deliverables span mobile, tablet, and desktop breakpoints: user flows, paper and digital wireframes, responsive UI mockups, style guide, and developer handoff package
Mortgage Comparison Tool (10-hour design challenge | Figma)
- Conducted competitive analysis of 5 mortgage platforms and defined a proto-persona to identify the core user problem
- Made a strategic scope pivot to a focused mortgage-only comparison flow to maximise impact within time constraints
- Delivered a task flow, lo-fi wireframes, and a hi-fi prototype with ungated results and an affordability-first information hierarchy
Product Lead (UX, Product Management, and Service Design)
Regis Corporation (Jan 2022 - Present)
User Experience Design
- Improved feature requirement definition and development delivery accuracy by creating user flows, system diagrams, and lo-fi prototypes in Figma and FigJam
- Designed wireframes and interactive prototypes to visualise and validate product features prior to development handoff
- Served as cross-functional liaison across 6 business groups, translating stakeholder feedback and user support data into developer-ready requirements
Product Management & Platform Partnership
- Owned product roadmap and backlog prioritisation for an education platform serving 50,000 franchise employees and owners
- Transitioned to client-side product advocacy following a 2026 organisational shift to a third-party LMS provider — managing the vendor relationship and driving feature prioritisation and bug resolution on behalf of users
- Directed agile board and third-party development team; conducted final client acceptance and usability reviews to decrease post-release issues
- Conceptualised and introduced new product features aligned with business objectives; drafted communications for updates and releases
Service Design and User Enablement
- Launched a self-service knowledge base powered by Notion databases with Helpkit as the front-end wrapper, enabling faster publishing and collaborative content management; reduces inbound support queries by giving users structured help content
- Designed and implemented new support channels and user journeys, streamlining access to assistance
- Produced product documentation and user guides to advance user competency and reduce direct support needs
- Pioneered a content management system and publishing tracker in ClickUp, creating a more efficient and transparent content production process
Creative Assistant (UX & Product Design Contributor)
Regis Corporation (Jun 2017 - Jan 2022)
- Contributed to digital transformation of employee education through a mobile platform, reducing reliance on in-person learning and lowering associated costs
- Presented app feature concepts and participated in brainstorms to ideate functionality; advised developers on user experience considerations
- Created program communications and creative assets including digital brochures, user guides, app content, and promotional materials
- Standardised internal workflows using Airtable and Parabola, increasing project efficiency and reducing errors and bottlenecks
Marketing Specialist
HeadStart Public Relations (Oct 2021 - Jun 2022)
- Designed multi-platform creative assets across multiple client brands using Webflow and Canva, including app store imagery, email campaigns, and social media templates
- Analysed campaign performance via Google Analytics and Facebook Ads, translating data into audience targeting and engagement improvements
- Built a custom project management system in Notion, improving transparency and accountability for clients and internal teams
Director of Marketing and Communications
Galactic Battleground (Sep 2017 - Sep 2020)
- Launched a physical arcade game now in 9 locations nationwide — conducted field research and user playtesting that directly informed game feature iteration and cabinet product design
- Directed development of a companion mobile app, defining cross-platform UX requirements and aligning stakeholders across design, development, and marketing
- Introduced new in-game and physical features based on user observation insights, resulting in a more intuitive player interface
Education
University of San Diego
Bachelor of Arts
- Communication Studies Major, Marketing Minor
- Lambda Pi Eta - National Communication Honor Society
Miles Mitchell